CSA Preface

This is the fourth edition of CAN/CSA-ISO 9001, Quality management systems - Requirements, which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 9001 (fourth edition, 2008-11-15). It supersedes the previous editions published in 2000 and 1994 as CAN/CSA-ISO 9001, and in 1991 as CAN/CSA-Q9001.

1 Scope

1.1 General
This International Standard specifies requirements for a quality management system where an organization
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

NOTE 1 In this International Standard, the term "product" only applies to
a) product intended for, or required by, a customer,
b) any intended output resulting from the product realization processes.

NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

1.2 Application
All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.

Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.

Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.